Refund policy

Mezava Return & Refund Policy

Cancellations

You can cancel for a full refund before preparation of your order begins. Email support@mezava.store with your order number as soon as possible. Once preparation has begun, we cannot guarantee cancellation.

Perishable products

Our dips are refrigerated, perishable food. We do not accept change-of-mind returns or exchanges. This does not affect requests concerning damaged, incorrect, defective, or otherwise unsatisfactory deliveries as described below.

Damaged, incorrect, or delivery-related issues

Please inspect your order upon arrival. If jars arrive damaged, you receive the wrong items, or you have a concern about the product’s condition or temperature, contact support@mezava.store promptly with:

• Your order number.
• A description of the problem.
• Photos of affected jars and shipping packaging, where relevant.
• Any available temperature readings if the concern involves refrigeration.

A photo alone may not show a temperature problem. Do not consume any product you believe may be unsafe.

We review each report. If the issue was caused by Mezava or the shipping carrier, we will offer a refund or replacement. Discounted purchases receive the same protection.

Please contact us before returning any food. We will let you know whether a return is necessary and provide instructions if applicable.

Refunds

We will notify you of the outcome after reviewing your request. Approved refunds are issued to your original payment method. Your bank or payment provider may take additional time to post the credit.

For questions or refund updates, email support@mezava.store.

This policy does not limit your rights under applicable law.